FAQ
Answers about templates, payments, and using InviteSetu.
General
Do I need an account?
No. There is no customer sign-in. Your draft stays in this browser. To download a card, unlock a paid card, or open My Cards, verify the mobile number you used.
What can I make?
You can make an invitation card or a digital invitation. Cards are in English, Hindi, or Marathi. Categories include wedding, birthday, engagement, festival, and other. The catalog shows the designs that are published.
How do I make a card?
Choose a design, fill in the names and details, and choose Update preview. When it looks right, download it or share the link. Sample names on a design are examples.
Other
How do I contact you?
Use the contact form. Replies go to the email address you enter.
Payment
What does a free card include?
A card priced at ₹0 can be previewed and downloaded without payment. The host’s preview and download are not watermarked. A public share image can still show a watermark. Downloading still asks for a mobile one-time password.
What do I get when I pay for a card?
The price is shown in rupees before you pay. Razorpay collects the payment. After a successful payment, the watermark is removed from the host’s download, and you can update the preview up to 5 more times. Public share images can still show a watermark.
Can I get a refund?
Free cards and free packages have no charge. If money is taken and the card does not unlock, or a digital invitation is not published, use the contact form with the mobile number from checkout. A duplicate charge for the same order is refunded. After the clean file is delivered, or the invitation is live, that fee is for the delivery. Full terms are on the Terms and conditions page, under Refund and cancellation.
Technical
I did not receive the one-time password.
Check that the mobile number is correct. The code expires in 10 minutes. Wait a few minutes, then request a new code. If it still does not arrive, write through the contact form with the number you used.
Where do I find my cards later?
Open My Cards and verify the same mobile number. Your cards and published digital invitations for that number are listed there.
Templates
Can I change the wording?
Yes. Each design has its own fields, such as names, date, time, and venue. Update preview draws them on the card. The artwork around the text stays as designed.
What is a digital invitation?
It is a web page for your event, not a JPG. You choose 15, 30, or 60 days. The page stays up for that many days from the time you publish. Guests can reply on the page. You can still edit the text and photos after publishing. Paying again adds days to the later of today or the current end date. A price of ₹0 for a duration is free.
Still need help? Contact us